Refund policy
At Lzuarimall, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
Returns
You have 30 days from the date of delivery to request a return.
To be eligible for a return:
- The item must be unused, unworn, and in the same condition that you received it.
- The item must be in its original packaging.
- Proof of purchase (order number or receipt) is required.
Please note that certain items may not be eligible for return, including:
- Gift cards
- Final sale items
- Personalized or customized products
- Hygiene-related products (if opened)
Return Process
To initiate a return, please contact our support team at:
Email: ryenjanas5953@outlook.com
Phone: +33 7 83 56 27 59
Please include your order number and the reason for your return request.
Once your return request is approved, we will provide you with return instructions.
Return Address:
145 Rue du Docteur Paccard
74400 Chamonix-Mont-Blanc
France
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be processed to your original payment method.
- Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
Shipping fees are non-refundable, except in cases where:
- The item arrived damaged
- The wrong item was received
- The item was defective upon arrival
Exchanges
We only replace items if they are defective, damaged, or incorrect.
If you need an exchange, please contact us at ryenjanas5953@outlook.com.
Order Cancellation
Orders can be canceled within 24 hours after purchase.
After 24 hours, if the order has already been processed or shipped, cancellation may not be possible.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery and provide photos as evidence.
We will arrange a replacement or full refund at no additional cost.
Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account again.
- Contact your credit card company or payment provider.
- Contact your bank, as processing times may vary.
If you have done all of this and still have not received your refund, please contact us.
Contact Us
If you have any questions about returns or refunds, please contact us:
Email: ryenjanas5953@outlook.com
Phone: +33 7 83 56 27 59
Address: 145 Rue du Docteur Paccard, 74400 Chamonix-Mont-Blanc, France